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Client Success Archive
 Over 120-Basis Point Increase in Balances Cured
With Austin Logistics' and First Data's ActionSelect and their current resources, our client, one of the top-10 Visa and MasterCard issuers in the nation, significantly increased their dollars collected without increasing resource costs.
Reduced Costly Automobile Repossessions
With Austin Logistics' CallTech™, one of America 's largest consumer automotive finance providers increased right-party contacts by 19% and reduced costly automobile repossessions.
Protected Asset Quality
CallTech™ successfully helped our client, a leading retail banker in the United States, increase customer contacts by 20% while significantly lowering penetration rates. As a result, our client achieved a quick return on investment and protected asset quality.
Top 10 Financial Services Companies in the United States
Austin Logistics' CallTech™ and OnQ™ helped our client, one of the top 10 financial services companies in the United States , define, execute, and measure the results from two collection strategies. With the help of CallTech and OnQ, our client successfully identified a new strategy to increase dollars collected.
Increased Promises-to-Pay by Over 20%
CallTech™ helped our client, a major consumer lender in the UK, meet their goal of collecting more dollars without increasing resources. By precisely targeting the best time to reach each account, our client increased promises-to-pay by over 20%.
Managing More Than 100 Lists
OnQ™ successfully helped Advanced Call Center Technologies reach their client's goal of managing more than 100 lists, while providing each equal work time until individual quotas were fulfilled. By eliminating manual list management, ACT's call center operated more efficiently.
50% Lift in Promises-to-Pay
CallTech™ delivered a 50% lift in promises-to-pay and a 45% lift in right-party contacts per agent hour to one of the top-10 Visa and MasterCard issuers in the nation.
Easily Test Dialer Theories
Advanced Call Center Technologies used OnQ™ to test a hypothesis about how agent skills should be matched to call difficulty level. The results were surprising and show how OnQ can be used to easily test dialer theories to maximize call center productivity.
20% Lift in Right-Party Contacts
CallTech™ delivered over a 20% lift in right-party contacts to our client, one of the largest issuers of private label credit cards in the US.
Increased Right-Party Contacts by 25%
In the multi-level collections environment, Austin Logistics CallTech™ increased right-party contacts by 25%, achieving reduced losses and more dollars collected for one of the United States most trusted financial services companies.
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