Austin Logistics' New CallTech™ 3.0 Brings Simplicity to Optimized Call Scheduling

AUSTIN, TX - July 22, 2002 - Austin Logistics, a leading provider of high-R.O.I. call center productivity software, has introduced CallTech™ 3.0.

CallTech takes the guesswork out of when to call by providing an optimized daily calling schedule to maximize right-party contacts and promises-to-pay. CallTech also helps meet specific objectives, such as collecting the highest balance accounts, the most dollars at risk, or a combination of strategies. CallTech maximizes agent productivity, reduces roll-rates, charge-offs, and increases dollars collected.

CallTech 3.0 brings new simplicity to our "when-to-call" software. The newly designed upgrade includes a more user-friendly interface with drag-and-drop functionality. These new features make it easier to use and quicker to learn.

"The interface is designed well. It has given my team a better understanding of CallTech," says the IT Manager of a top-3 financial services company. "Population logic is easy to input. It reduces errors by allowing for click and drag selection of attributes."

With CallTech 3.0 information such as population definition, schedules, and optimization are now easily accessible from one selection screen. All population definitions are displayed in an easy-to-view format. These additional features provide advanced accessibility to population information, simplifying the creation of new strategies.

"CallTech 3.0 has provided us the ability to keep up with the dynamic environment of our call center. When needed, it allows for daily updates to or additions of strategies," says an IT Manager.

The new CallTech 3.0 is now simpler and more error-proof. This helps users further increase resource accuracy and, thus, the lift in right-party contacts and promises-to-pay.

About Austin Logistics Incorporated
Austin Logistics is a leading provider of analytic software and solutions that predict customer value and behavior to drive more profit from every customer interaction-delivering a proven return on investment in six months or less. The company's products and solutions enable its global client base to make proactive, profit-focused decisions that optimize actions in collections, risk/fraud, and customer loyalty applications. Since 1992, Austin Logistics has been trusted by many of the world's largest financial services companies. The company's products and solutions are also available to insurance and telecommunications operations worldwide. For more information, please visit www.AustinLogistics.com.