Austin Logistics and Aspect Communications Help Contact Centers Create, Staff, and Manage Best-Time-To-Call Outbound Dialing Campaigns

User-friendly solution to improve calling productivity and minimize costs of collections and telemarketing

AUSTIN, TX - Oct. 29, 2003 - Austin Logistics Incorporated, a leading provider of call center analytics, today announced a technology alliance with Aspect Communications Corporation (Nasdaq: ASPT), a leading provider of enterprise customer contact solutions, to deliver an integrated solution to help contact centers create, staff and manage best-time-to-call outbound dialing campaigns. This integrated solution will improve calling productivity and minimize the costs of collections and telemarketing.

Austin Logistics' CallTech™ software mines outbound call history and customer account information and applies proprietary models to create a daily calling schedule that enables businesses to quickly reach greater numbers of responsible parties. Integrating CallTech with Aspect eWorkforce Management software makes it possible to forecast the number of representatives needed to staff the calling plan and then creates and assigns work schedules and monitors the impact of the schedules on the call plan throughout the day, so that changes can be made on the fly.

"Calling at the right times means collectors bring in more delinquent dollars, and marketers reach more eligible buyers and achieve higher response rates," said Daniel Duncan, president of Austin Logistics. "By using CallTech with Aspect eWorkforce Management, contact center clients will achieve better results with their calling campaigns while making the most productive use of their calling resources."

Available later this year, the integrated solution starts with the day's calling objectives and a preliminary CallTech schedule. Based on that, Aspect eWorkforce Management uses simulations to determine optimal staffing resources. CallTech then refines its schedule to reflect those optimized resource levels. It is this closed-loop process that brings contact centers to the next level of productivity.

CallTech has delivered a quick ROI for many of America's largest financial services companies because CallTech takes the guesswork out of when to call to reach the right party, whether the call is for collections or marketing. By increasing right-party contacts per agent hour and by optimizing staff levels, the integrated solution will increase productivity and reduce costs even more.

"This year Aspect unveiled our Uniphi architecture, which ties together the three key areas of a contact center-communications, workforce and information. Our open architecture, platform and applications allow us to integrate with a range of technologies to provide companies with dynamic solutions that allow them to serve their businesses and their customers better," said John Fomook, Aspect's senior director of product marketing. "We're pleased to be working with Austin Logistics, and the CallTech-eWFM integration is a perfect example of how we team with providers of technologies that address specific challenges and create an integrated solution that adds greater value than either party alone could for given problems such as those faced by collectors and market researchers."

About Austin Logistics Incorporated
Austin Logistics has been trusted since 1992 by America's largest financial services companies to improve call center productivity through the power of analytics. The company's solutions are designed for payback in six months or less. For more information, please visit www.AustinLogistics.com.

About Aspect Communications
Aspect Communications Corporation (Nasdaq: ASPT) is the world's largest company focused exclusively on contact center solutions, and the only one that unifies workforce, information and communications to deliver exceptional customer service. The Aspect brand is trusted by more than 75 percent of the Fortune 50, and more than 3 million customer sales and service professionals worldwide rely on Aspect's mission-critical business communications solutions. The company's leadership is based on 18 years of expertise gained from more than 8,000 successful implementations worldwide. Aspect is headquartered in San Jose, Calif., with 24 offices in 11 countries around the world. For more information, visit Aspect's Web site at www.aspect.com or call (877) 621-3692.

Cautionary Note Regarding Forward-looking Statements: All statements in this release that involve Aspect's forecasts, beliefs, projections, expectations, strategies and intentions are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements, which are based on information available to Aspect at the time of this release, are not guarantees of future results; rather, they are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in this release. These risks and uncertainties include, but are not limited to, the uncertainty of demand for Aspect products; the anticipated customer benefits from Aspect products; increased competition and technological changes in the markets in which Aspect competes; Aspect's abilities to manage growth; intense competition for qualified employees; and other risks detailed from time to time in the company's filings with the Securities and Exchange Commission, including Aspect's annual report on Form 10-K and Aspect's quarterly reports on Form 10-Q. Aspect assumes no obligation to update information concerning its expectations.

Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.