OnQ™ Awarded 2003 "Product of the Year" by Customer Inter@ction Solutions Magazine

NORWALK, CT, - January 16, 2004 - Austin Logistics announced today that Technology Marketing Corporation (TMC™)'s Customer Inter@ction Solutions magazine, has named OnQ™ 2.0 as a Product of the Year winner for 2003.

"We are pleased that OnQ 2.0 was awarded 2003 Product of the Year. OnQ 2.0 increases call center productivity by maintaining all of the benefits of previous releases and adding new features that give call centers more power to collect, more user control, and more flexibility," said Lois Brown, Austin Logistics' vice president of marketing.

According to Customer Inter@ction Solutions group editor-in-chief, Rich Tehrani, OnQ was selected because it has gone the extra mile to help improve both the customer experience and the ROI for the companies using it.

With OnQ 2.0, the collections user can collect multiple accounts with a single call, automatically monitor user-defined goals, and gain more control of recall timing and phone number rotation. The result is multiple dialers and call centers work like one for increased productivity, and a Return on Investment in well under a year.

"Each year, Customer Inter@ction Solutions magazine bestows its Product of the Year Awards on companies that demonstrate the crem de la crem of technological advancements and application refinements. Choosing the winners was a difficult process," said Rich Tehrani.

About Austin Logistics Incorporated
Austin Logistics has been trusted since 1992 by some of the world's largest financial services companies to measurably improve call center productivity through analytics. The company's solutions increase the effectiveness of consumer credit collections, telemarketing, and risk management. Industry-leading products include CallSelect?(who to call), CallTech? (when to call), and OnQ™ (centralized dialer management)-all designed for payback in six months or less.

The company is headquartered in Austin, Texas, with offices in San Francisco, Dallas, and Westfield, New Jersey. For more information, please visit www.AustinLogistics.com.

About TMC
Since its inception in 1972, Technology Marketing Corporation (TMC) has produced industry-leading trade magazines and events focused on technology and communications. TMC publishes Customer Inter@ction Solutions and Internet Telephony, and the online publications, TMCnet.com, Planet PDA Magazine, BiometriTech? and Alternative Power?. TMC produces BiometriTech™ Conference, INTERNET TELEPHONY Conference & EXPO; Planet PDA™: The Enterprise PDA Event; and The Global Call Center Outsourcing Summit™. TMCnet™.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.