Austin Logistics Opens Singapore Office To Serve Call Centers In Growing Asia Pacific Market

AUSTIN, TX - April 8, 2004 - Austin Logistics is pleased to announce the opening of a Singapore office serving the Asia Pacific region. The company's well-known call center productivity software-CallSelect™, CallTech™, and OnQ™ – as well as its respected Custom Modeling services, will be available to this rapidly growing market.

Austin Logistics' solutions measurably boost calling productivity by applying predictive modeling to such decisions as "who to call" and "when to call" given limited resources. The company also offers "early month on book" modeling which predicts the likelihood of delinquency on the very first day of account activity. Solutions and models such as this one are especially critical in emerging markets, where much of the population is using credit for the first time.

Austin Logistics' Singapore team has extensive experience in the design and implementation of multi-channel contact centers, as well as consulting for the collections and telemarketing industries. "We are excited to be joining Austin Logistics," said William Chew, Managing Director for the new Singapore office. "Our team's local hands-on experience, in both credit collections and predictive dialers, is the right complement to Austin Logistics' expertise in credit risk management. With this combination, we are uniquely qualified to meet the needs of our clients' consumer and small business credit operations."

Prior to joining Austin Logistics, the team was with Melita International in the Asia Pacific market and, before that, with divine inc., providing enterprise business solutions which integrated telecom and web technologies. The team has served a long list of clients including Citibank (Asia), Standard Chartered Bank, Development Bank of Singapore, Bank Central Asia, Korea Exchange Bank Credit Services, Telekom Malaysia, Hong Kong Telecom/PCCW, FarEasTone, Hutchison Telecom, and Telstra. William Chew, Managing Director for Austin Logistics' new Asia Pacific office, brings over 25 years of experience in the telecom and call center industries. He previously served in the capacity of Managing Director, Asia Pacific, with Melita International and VP Asia Operations, with divine.

Sim Kim Huat, Solutions Consultant, was most recently Solutions Architect, Manager for Melita International (Asiapac) where he managed a team of four Pre-Sales Consultants. He has in-depth expertise in predictive dialers and their application in credit collections call centers as well as other related telecom/call center technologies. Ghim Howe Tan, Project Consultant, was most recently a Pre-Sales Consultant with Melita International. He has also worked as a Project Consultant implementing predictive dialers for major banking customers such as Citibank, Korea Exchange Credit Services, Diners Club Japan.

"Austin Logistics' expansion is timely because of the tremendous growth in credit usage in the Asia Pacific region," said Thomas Miller, VP Finance & Business Development for Austin Logistics. "Our multinational clients are making plans to expand their use of CallSelect, CallTech, and OnQ to their own Asia Pacific operations."

About Austin Logistics Incorporated
Austin Logistics is trusted by many of the world's largest financial services companies to dramatically increase the value of customer interactions, to simplify operations, and to help achieve business-specific objectives in the areas of collections, risk management, and customer service. Austin Logistics' solutions are designed for quick, measurable payback. As a result of consistently high client satisfaction and reliable Return on Investment, the number of agent seats using Austin Logistics' software grew by 57% during the past year alone. For more information, please visit www.AustinLogistics.com.