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Complimentary Workshop
Collections Best Practices
When: Thursday, May 22
8:00am-11:00am
Where: Hyatt Regency Phoenix
122 North 2nd Street
Phoenix, AZ 85004
Register Online
Overview
Creditors, collections agencies and debt buyers are constantly trying to do more with less. At the same time, more consumers are falling into debt, and contacting and obtaining payment from debtors has become increasingly more challenging. As new technologies and approaches to collecting debt emerge, these organizations need to partner with trusted vendors who have developed collections best practices based on numerous years of unmatched experience in consumer collections and recovery.
You're Invited
Collection professionals are invited to participate in a complimentary half day workshop led by SoundBite Communications and Austin Logistics Incorporated. Participants will learn about new innovations and approaches to optimize the collections process more efficiently and effectively. Moderated by Industry Advisor Raf Sorrentino, this interactive workshop will reveal how the combination of data, analytics, and multi-channel communications solutions are transforming collections operations.
Participants will learn about:
- Best practices for collections and recovery organizations and the technologies that are making this possible
- The role of action analytics and optimization to achieve operational excellence
- Using data to prioritize targets and assess risk to maximize dollars collected
- Multi-channel communications solutions as a critical factor to achieving optimal collections productivity
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Speakers
- Chris Selland, Vice President of Business Development for SoundBite Communications, a provider of on-demand,
multi-channel communications solutions.
- Tom Miller, Senior Vice President of Corporate Development for Austin Logistics, a leading provider of event based collection analytic solutions.
- Moderated by Raf Sorrentino, Industry Advisor with more than 25 years of risk management and operational experience, during which he has served as Senior Vice President, Risk Solutions at First Data Corporation. Sorrentino joined First Data in the U.S. in 1992 after holding several positions with First Data Europe in the United Kingdom from 1978-1991. Sorrentino currently serves on several boards of directors including the Economic Crime Institute, the National Center for Missing and Exploited Children, and previously on the board of advisors for the International Association of Financial Crime Investigators.
Register Now »
About SoundBite Communications
SoundBite Communications offers on-demand, integrated multi-channel communications solutions that enable clients to achieve superior business results. Building on its foundation as a leading provider of automated voice messaging, SoundBite offers an integrated voice, text, and
e-mail messaging solution that helps clients deliver the right message, to the right customer, using the right channel, at the right time. Organizations in industries such as financial services, telecom and media, collections, retail, and utilities rely on the SoundBite Intelligent Communications Platform to send well over a billion messages annually for customer care, sales and marketing, and collections applications. For more information, visit www.SoundBite.com.
SoundBite is a registered service mark of SoundBite Communications.
About Austin Logistics
Austin Logistics is the leading provider of event based predictive analytic solutions that create value from every customer interaction. For over 15 years Austin Logistics has helped industry leaders manage risk across the customer life cycle from acquisition through the collection of outstanding debt. Its clients represent most of the leading financial services and telecommunications companies, with more than 80 product installations across North America, United Kingdom and the Asia Pacific regions. Austin Logistics provides the technology, analytics and domain expertise to identify and reduce credit, fraud and collections payment risk, as well as retain and grow good customer relationships. These innovative solutions enable companies to gain millions in benefit by more efficiently interacting with their customers and improving the profitability of each interaction. Austin Logistics' leverages its proprietary decision-engine platform to non-intrusively integrate into clients' existing infrastructure and provide a complete and measurable return on investment inside a year. For more information, visit www.AustinLogistics.com.
About Raf Sorrentino
Raf Sorrentino's risk management and operational expertise spans more than 25 years, during which he served as Senior Vice President, Risk Solutions at First Data Corporation. Sorrentino joined First Data in the U.S. in 1992 after holding several positions with First Data Europe in the United Kingdom from 1978-1991. Sorrentino currently serves on the board of directors for the Economic Crime Institute, which is dedicated to the prevention and investigation of high-tech fraud and other forms of economic crime. He is also on the board of directors for the National Center for Missing and Exploited Children, a private, nonprofit organization that provides services nationwide for families and professionals in the prevention of abducted, endangered and sexually exploited children. Sorrentino has previously served on the board of advisors for the International Association of Financial Crime Investigators and has played an active role in many government and trade organizations focused on risk management.
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