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Contact Center Partners
Austin Logistics maintains strategic partnerships with the leading providers of contact center solutions in order to deliver powerful and integrated solutions for your business. All Austin Logistics solutions are compliance certified to ensure operability; the solutions are delivering impactful results for customers of the contact center partners below.
Avaya Inc.
[ www.avaya.com ]
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including more than 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is one of the leading providers of call center telephony software applications, systems and services. |
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Austin Logistics is a Premier Member of the Avaya DevConnect Partner Program. Together Austin Logistics and Avaya provide customers with integrated solutions to easily manage and simplify dialing operations, campaign management and inbound call handling. Austin Logistics solutions are certified on Avaya products, providing customers with interoperable business communications solutions that deliver an advanced level of intelligent connectivity to their processes.
Aspect Software
[ www.aspect.com ]
Aspect Software is a leading provider of contact center solutions and services that enable businesses to manage and optimize customer communications. |
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Together Austin Logistics and Aspect software provide integrated solutions to help contact centers create, staff, and optimize outbound dialing campaigns and inbound call handling. The integrated solutions provide outbound contact centers with workforce management optimized against an outbound calling schedule.
SoundBite Communications
[ www.SoundBite.com ]
SoundBite Communications is the leading provider of automated, on-demand customer contact solutions, which help organizations grow revenue, secure payments and improve customer service.
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SoundBite's highly personalized voice messaging solutions reach consumers faster and more effectively than any other customer contact alternative. Over 250 world-class organizations use SoundBite's solutions to deliver messages faster, increase call center productivity, improve results per customer contact, and assess campaign results in real-time.
SoundBite has integrated with Austin Logistics' CallTech predictive analytics solution to provide customers with a turnkey solution for optimizing customer contact operations. This joint solution enables customers to utilize predictive analytics to maximize right party contacts and debt collection by optimizing time to call - when they are available and willing to make a promise to pay or an immediate payment.
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"Avaya and Austin Logistics plan to continue to develop advanced call routing and other solutions for contact centers, along with our
leading communications networks and services to advance our leadership in the rapidly growing contact center outsourcing market in India."
Mr. Niru Mehta, Vice Chairman & Managing Director, Avaya GlobalConnect
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