Features
CallTech provides these powerful features:
Optimization - Advanced optimization algorithms consider the expected result of contacting each account at each time period throughout the day. CallTech determines the best overall combination of records to call with the highest probability of contact, factoring in defined business goals and constraints:
- Business goals such as calling customers with the highest likelihood to pay in collections or first calling high-revenue in telemarketing or teleservices.
- Business constraints including the number, costs, schedules, and productivity of your agents - lists are based on your center's actual agent resources throughout the day.
Automation and Database Building - CallTech automatically rebuilds models used by the software on a monthly basis. Refreshing these models with the most recent call history data takes into account the effect that different seasons or yearly events have on individual behavior. Updating the models ensures that the most predictive information is always available.
CallTech also builds an internal database with daily campaign results. This provides a single source of several months of record-level call history available for ad hoc reporting.
Testing of New Strategies - CallTech transparently integrates testing into your call strategy process. Random selection of participants and transparent distribution of work ensures non-biased effective testing. An internal random number generator allows the user to split a population into several populations and compare the effects of different treatments on identical populations. This advanced testing drives continual improvement without risk to your current operations.
Learn about CallTech's benefits »
Interested in hearing more?
Contact Austin Logistics for more information.
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