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Overview
CallTech is a turnkey software solution providing:
- Proprietary predictive analytics
- Advanced technology platform for rapid time to production
- User- friendly interface, business user can easily manage strategies - with no IT involvement
- Highly scalable for batch processing
- Transparent strategy testing for identification, testing, refining and deploying new strategies
- Flexible, highly accurate monitoring and reporting
- Domain expertise through consulting and support
CallTech is used with Austin Logistics' OnQ™ software to deploy time-based calling campaigns. OnQ automates and centralizes campaign and policy management, guaranteeing call rule compliance, and satisfying goals and quotas - all while responding to staffing fluctuations.
Is Business-As-Usual Costing You?
Companies have traditionally created lists using segmentation and prioritization by:
- Balance, dollars at risk, days of delinquency, behavior scores or a combination of all for collections.
- Perceived value in telemarketing or teleservices
Lists created are loaded and called from top to bottom with high intensity, using methods such as "follow the sun" (calling time zones from east to west throughout the day.) But even with high penetration rates, you have disappointing results and run the risk of violating call regulations.
Learn about CallTech's innovative approach »
Interested in hearing more?
Contact Austin Logistics for more information.
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Resources
Success Spotlight
"Our call centers were already productive, but with CallTech's predictive capabilities we are achieving an even higher level of efficiency."
Triad Financial
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