Features
OnQ adds powerful features to the call center:
Precision in redial/recall strategies - How you set and consistently implement recall strategies is crucial to compliance with corporate policy. OnQ uses powerful action logic to drive more sophisticated recall strategies - policy management, redial, recall and phone number rotation. Action Logic is record and phone number specific and can be applied to a list, specific records or more – typically in combination to drive complete and precise actions.
Transparent testing of new strategies - OnQ transparently integrates strategy testing into the call center process. Random transparent selection of participants and distribution of work ensures non-biased effective testing. This "blind testing" provides greater accuracy of results, as there is no concern with "out of the ordinary" performance on test segments. OnQ automates the process to produce quick and accurate tracking and results, and provides an easy transition to the chosen strategy winner.
Learn about OnQ's benefits »
Interested in hearing more?
Contact Austin Logistics for more information.
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