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Innovation
OnQ adds power and precision – automating and centralizing policy management
OnQ automates and centralizes across a single or multiple dialers, even across different dialer versions, eliminating the manual processes traditionally associated with dialer management. Time spent on "start-of-the-day" activities, campaign building, quota tracking and fulfillment are decreased and calls are leveled across multiple dialers to ensure maximum agent productivity. OnQ facilitates real-time change management. Dialing strategies can be predefined to run for an entire day, multiple days or even weeks. Lists can still be added during the day, allowing list sequence to be changed for any portion of the sequence.
Intra-day customer activities are automatically recognized and recorded to guard against needlessly offending valuable customers. Real-time monitoring and reporting increase the effectiveness of the dialer management staff to assess and react quickly to change and for better allocation of agent resources.
Learn about OnQ's features »
Interested in hearing more?
Contact Austin Logistics for more information.
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Resources
Success Spotlight
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