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Valeo™
Valeo is a patented predictive analytic software solution that enhances customer value by adding real-time predictive intelligence, value-driven queuing and dynamic re-sequencing to your existing pre-agent routing systems.
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Resources
"By adding predictive analytics to our customer service call centers when high value customers call in we are able to proactively identify those accounts more likely to attrite and close their accounts. This allows us to be more proactive and increase retention by routing these customers to an agent and making them a competitive offer --resulting in a significant boost to our top-line revenue and reducing our annual attrition rate."
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