Features
Valeo offers the following powerful features:
Predictive Analytics - Valeo uses advanced predictive models to score all callers coming into self-service for future value and behavior. Pre-set thresholds determine account handling in accordance with your goals and strategies, typical scenarios:
- Low-valued customers with a low propensity to respond to an offer remain in self-service
- Low-valued customers choosing agent service - route to self-service
- High-valued customers with a high propensity to accept an offer routed to specialized agents for a personalized offer
- High-valued customers predicted to be at risk for attrition are routed to specialized retention agents for an offer
Dynamic Queue Management - Traditionally calls in the queue are handled as they come in, first-in-first-out. Valeo is unique in that it recognizes customer's differences and dynamically re-sequences the queue to ensure that your highest valued customers receive the most superior service.
Strategy Testing - Valeo transparently integrates strategy testing into your processes. Random selection of participants and distribution of work ensures non-biased effective testing. This "blind testing" provides greater accuracy of results, as there is no concern with "out of the ordinary" performance on test segments.
Valeo automates the testing process and produces quick accurate tracking of results, providing an easy transition to the chosen strategy winner.
Learn about Valeo's benefits »
Interested in hearing more?
Contact Austin Logistics for more information.
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