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Overview
Valeo provides:
- Proprietary predictive analytics
- Advanced technology for rapid time to production
- User-friendly interface, business user can easily manage strategies – with no IT involvement.
- Highly scalable technology processes in real-time
- Integrated testing for rapid deployment of new strategies
- Flexible, highly accurate and real-time monitoring and reporting
- Domain expertise through consulting and support
Your customers are calling by choice – maximize retention and loyalty in your inbound call center
The use of self-service is growing, a good thing for both companies and their customers. After all it meets your company's operational objectives of providing high-quality service at a low cost. But does it meet your business goals of increasing retention and cross-sell opportunities?
Your customers are bombarded by choices. They may have received a better offer from a competitor and without intervention will silently close their account in self-service. Depending on the future value of this customer, this may be okay. If it is a low valued customer you might choose not to react. On the other hand, if it is a high-valued customer, you might react with a follow-up call, but experience has proven that action taken after the fact is seldom effective.
Or maybe your high-valued customer is calling to merely check their balance or to get the mailing address, what an opportunity for customer interaction – to up-sell your customer, encouraging balance and loyalty building. Your high-valued customers are calling into self-service, for any of a number of reasons, are you missing valuable opportunities to proactively retain or to make an offer that will increase loyalty?
Learn about Valeo's innovative approach »
Interested in hearing more?
Contact Austin Logistics for more information.
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Resources
"By adding predictive analytics to our customer service call centers when high value customers call in we are able to proactively identify those accounts more likely to attrite and close their accounts. This allows us to be more proactive and increase retention by routing these customers to an agent and making them a competitive offer --resulting in a significant boost to our top-line revenue and reducing our annual attrition rate."
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