Austin Logistics
 Maximizing the Value of Customer Interactions
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Austin Logistics Consulting Services

Our consulting services help you drive critical success every step of the way, everything from pre-implementation planning to post-implementation guidance and mentoring. We offer solution optimization programs, as well as customized services tailored to your specific needs.

Austin Logistics' proven approach helps you optimize your customer operations and gain a greater competitive advantage. Our consultants help you identify opportunities for improvement and how to generate additional value by conducting detailed assessments of business processes within your organization. Whether the assessment shows strong business practices are already in place, or identifies opportunities for improvement, our consultants provide you with the strategy and an executable plan.

Austin Logistics' consultants have years of industry domain expertise, extensive technical experience and best practices–all of this knowledge gained from many installations applied specifically to your business.

Consulting service offerings are tailored for each product and include one or more of the following components:

  • Current State Assessment - needs assessment and understanding of current business environment
  • Solution Development - problem scope, review data sources, implementation guidance
  • Experimental Design - cost minimizing tests for Action-Specific model development
  • Strategy Development - development and analysis of Champion / Challenger strategies
  • Strategy Training - best-practice methods training
  • Proactive Tracking and Reporting - create / customize reporting and review results; identify strategy development opportunities

For more information on Austin Logistics' consulting services please e-mail Client Services.

Here are just a few of the results our team has helped clients produce:

25% improvement in agent productivity by aligning schedules with contact pattern

Doubled dialer schedule adherence by aligning recall and record selection strategies

Achieved 25% increase in right-party contacts by improving agent efficiency estimates

Increased list penetration and right-party contacts by optimizing account re-call strategy

Achieved 50% reduction in Saturday call volume with no decrease in collections results

Determined marginal productivity of various call-intensity levels
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