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Support
World-class support ensuring world-class results.
Austin Logistics' world-class support team drives results for our customers by ensuring that our technology and applications deliver optimal performance. From implementation to launch and beyond we provide technical support to resolve problems quickly so that our applications are always available and running at peak performance.
Our support philosophy goes beyond just fixing what's broken. We are committed to providing you with on-going assistance so that your solution stays abreast of changing needs and you take full advantage of the power of the solutions — delivering as much business advantage as possible.
The Austin Logistics support team is highly trained software experts with years of experience in analytics applications and extensive industry expertise that will provide quick, thorough answers and guidance. Our years of real-world experience allow you to take advantage of their expertise and knowledge and apply it to your business.
Austin Logistics' technical support is available 24 x 7 and is designed to deliver prompt resolution. Our customer support team will handle support issues from inception to resolution, and monitors and escalates support activity as needed. We stand behind our support with an SLA that ensures you will receive the timeliest support in the industry.
If you have a support related issue, please contact Austin Logistics' support as follows:
| e-Mail: |
Support |
| US Phone: |
1-888-238-2032 from within the United States
0-800-032-6042 from Europe
002-800-3688-4070 from Asia Pacific |
| Asia Pacific Phone: |
Singapore : +(65)6327 5263 (Mon-Fri 8:00amto 8:00pm Singapore Local Time, GMT+8) |
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"From the start, Austin Logistics has demonstrated an exceptionally high commitment to customer service and support. We are confident that we can always rely on Austin Logistics to deliver prompt resolution to keep our business critical operations running."
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