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Account Management
Austin Logistics provides a powerful analytic solution to address the challenges of today's dynamic market. ActionSelect is a standalone solution or an enhancement to your current system, providing account level decisioning that maximizes revenues while minimizing risk.
ActionSelect predictive analytic software solution for account management drives optimal account level treatment decisions using action scores, optimization and simulation. ActionAnalytics™leverage traditional, non-traditional and new data sources for an accurate identification of every customer's response to each potential action or treatment. Optimization then determines the best action for each account while considering your business objectives and resource constraints. Finally, simulation enables strategy creation and testing before implementation, this process decreases the time to production from months or years, to days.
ActionSelect drives better targeted account management for decisioning the best treatment at the right time. This solution provides multi-dimensional answers in the following areas to increase the effectiveness of your account profitability and risk management strategy:
- Whom to contact - future value, credit risk, retention risk, propensity and response
- Type of treatment - credit line, retention offer, activation offer, re-pricing, etc.
ActionSelect provides maximum value in key areas of account management, examples include:
- Credit Line Assignment. Precisely assign credit lines that simultaneously drive revenue growth while accounting for risk; simulate and evaluate the trade-offs between expected net revenue, bad balances, and exposure across your portfolio.
- Activation and Balance Build. Proactively drive account usage and profitability through balance transfers, re-pricing offers, cross-sell, convenience checks, and added benefits such as rewards cards to increase customer satisfaction and initiate early loyalty programs.
- Retention. Proactively identify high-valued accounts at risk for attrition. Determine the best product fit for each customer so that retention offer improves the lifetime value of the account while reducing the risk of attrition.
- Collections. Determine what action to take for each past due account to maximize fee income and minimize delinquencies and charge-offs. Identify accounts that will self-cure, or will never cure for non-action. Apply the most cost effective treatment to only those accounts that need it.
Sample results using ActionSelect:
- Increase account activation by >20%
- Reduced customer attrition by 14% by making the best proactive offers before the customer took decisive action
- Increased average account revenue by 13% through highly targeted balance build offers
Interested in hearing more?
Contact Austin Logistics for more information.
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